Fix a problem
A file will not upload
Check file type, size, connection, and account limits.
Basic checks
- 1Make sure the file type is supported by the upload field.
- 2Try a smaller file.
- 3Rename the file using simple letters and numbers.
- 4Check that your internet connection is stable.
- 5Reload the dashboard and try once more.
- 6Check whether your account has reached its storage or upload limit.
Use common formats
Helpful tip
- • Use JPG, PNG, WebP, or GIF for images.
- • Use MP4 or WebM for video.
- • Use MP3, WAV, OGG, or M4A for audio.
- • Use WOFF2 when uploading a custom web font.
Finished
Open your public page and test the result. If it does not work, search the Fix a problem guides.